The Delhomme Animal Clinic Team is enthusiastic about creating a comfortable and friendly experience for every client and patient that walks through our door. We focus on relationships, strengthening the human-animal bond and fostering a low-stress environment for all our patients.
The Veterinary Assistant supports the team in all duties of the hospital, and ensures a comfortable and sanitary environment for all patients at Delhomme Animal Clinic. The responsibilities vary with current needs of the hospital team, the season of the year, and the individual abilities demonstrated by the employee. This is an overview of the position and the duties listed do not encompass the entire position.
PRIMARY JOB RESPONSIBILITIES
- Ensure a comfortable and sanitary environment for all patients.
- Responsible for care of boarding and hospitalized patients including keeping all wards and kennels properly cleaned and disinfected, exercising, feeding, laundry, bathing and dipping procedures and keeping patients clean.
- General cleaning of public and employee areas and building and yard maintenance to maintain clean, odor-free, and attractive environment. Housekeeping and laundry duties for all areas.
- Clean exams rooms after each visit and preparing for the next client and patient. Ensure supplies are always available and adequately stocked in exam rooms and treatment room.
- Prepare and sanitize surgery suites. Clean and maintain holding areas.
- Properly maintain equipment according to maintenance schedule.
- Properly and safely restrain patients, reliably and with compassion to prepare for procedures performed by technicians and/or doctors. Is conscious of patient comfort needs.
- Observe patients throughout the day for signs of illness, parasites and disease control, assessment of change in patient status. Report any abnormalities or concerns to the veterinarian in charge.
- Communicate with pet owners using a professional, cheerful, and helpful attitude, using knowledge of preventative health care recommendations to accurately answer questions and relay doctor’s information.
- Assist in marketing veterinary services from which client pets would benefit.
- Assist receptionists with out-patients, boarding and hospitalized patients from admission to discharge with clerical and administrative work, including knowledge of patient folders, vaccine schedules, proper phone call etiquette, and other front desk procedures.
- Perform in-house laboratory tests, complete forms for out sourced laboratory tests, accurately file laboratory reports and clean up laboratory area. Set up and read cytologies and fecals under the microscope.
- Under direction of veterinarian, administer oral medications.
- Assist with nail trimming, ear cleaning, client education, filling prescriptions and computer transaction entry during office hours or treatment times.
- Unpack, label and stock hospital supplies; stock cleaning and office supplies, stock kennel supplies. Ensure that supplies for cleaning, animal food, paper towels, etc. are current.
- Accurately dispense medication which the doctor has prescribed.
- Assist in inventory procedures.
- Prep patients for surgery, assist when needed.
- Assist with the operation of the anesthesia machine and other applicable equipment.
- Assist in radiology.
- Prepare surgery packs and cutting surgery drapes.
- Clean and autoclave syringes, needles and other surgical instruments. Thoroughly clean autoclave per hospital schedule.
- Ensure that literature is always available for you or the doctor to give to client.
- Assist the Veterinary Technician, who is responsible for dental cleanings, during dental cleanings.
- Feed, exercise and groom patients.
- Educate clients on products and medications sold including dietary products and answer questions regarding product purchase/use.
- Work well with all employees and ensure that your actions support the hospital, the doctors, and the medicine that we practice.
- Follow OSHA regulations.
- Perform other duties as assigned.
SKILLS AND KNOWLEDGE
- Knowledge of the procedures used for receiving, treating, and scheduling patients, for ordering medical supplies, and requesting laboratory tests.
- Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
- Knowledge of sterilization techniques to sterilize various instruments and materials.
- Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to make preparations and provide “tableside” assistance.
- Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Exhibit strong problem solving and an organized approach to the position.
Team members are an important part of our clients experience with each visit and phone call, and are expected to be knowledgeable about pet care so that the client education continues after the veterinarian’s exam is complete. Our goal is for every client to be confident in the care we provide for their pets, from young puppy visits to geriatric euthanasia consults. The patients we see are always top priority and we treat each one as we would expect out own pets to be treated.
This position requires availability for weekdays, weekends and holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job requires lifting up to 50lbs, and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust to focus.
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.
Job Type: Full-time